Terms & Conditions

Terms and Conditions

**Last Updated: February 26, 2025**

Welcome to Grip’d Performance. By accessing and using our website (www.gripdperformance.co.uk), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with these terms, please do not use our website.

1. General Information
Company Name: Grip’d Performance Ltd
Registered Location: Bristol, UK
Email Contact: [email protected]
Governing Law: England and Wales

2. Products and Orders
– Grip’d Performance sells physical products, including grip socks and associated sportswear.
– All product prices include VAT.
– Customers can place orders as a guest or by creating an account.
– We reserve the right to refuse or cancel orders at our discretion.

3. Payment and Transactions
– We accept credit/debit cards, Apple Pay, and Google Pay through Stripe.
– Transactions are processed in GBP (£).
– Payment must be completed before the order is processed and shipped.

4. Shipping and Delivery
– Shipping is free within the UK.
– We currently ship within the UK only, with plans to expand in the future.
– Estimated delivery time is 1-3 business days from dispatch.
– If an item is lost or damaged during shipping, we will replace the item at no extra cost.

5. Cancellations, Returns, and Refunds
– Orders can be canceled before they are shipped.
– We accept returns within 30 days of purchase, provided the item is unused and in its original condition.
– Customers are responsible for return shipping costs.
– Once we receive the returned item, refunds will be processed within up to 7 days.

6. Pre-Orders and Out-of-Stock Items
– Out-of-stock items are not listed on our website.
– Customers can pre-order “coming soon” items, which will be shipped once available.

7. Marketing and Privacy
– We do not send marketing emails unless customers have explicitly opted in.
– Our website may collect customer data for order processing, which is handled in compliance with GDPR.
– Payment information is processed securely through Stripe.

8. Intellectual Property
– All content on this website, including logos, images, and product descriptions, is the property of Grip’d Performance and cannot be copied, resold, or reproduced without permission.

9. Limitation of Liability
– Grip’d Performance is not liable for any injuries, losses, or damages caused by improper use of our products.
– We do our best to ensure accurate product descriptions, but we do not guarantee that product colors, sizes, or materials will exactly match customer expectations.

10. Dispute Resolution and Governing Law
– Any disputes related to these Terms and Conditions shall be governed by the laws of England and Wales.
– Customers agree to resolve disputes through mediation first before seeking legal action.

11. Changes to These Terms
– Grip’d Performance reserves the right to update or modify these Terms and Conditions at any time.
– The latest version will always be posted on our website, with the “Last Updated” date displayed at the top.

For any questions about these Terms and Conditions, please contact us at [email protected].